Experienced Craft.CASE analysts
As a business process analyst, I help my clients overcome rather turbulent periods in their enterprises. As sudden changes take place very often, I need to capture processes in the easiest way possible so that it is easy to digest, for both common employees – the main knowledge holders – and also for the managers who approve these new or redesigned processes. Taken from this point of view, Craft.CASE is invaluable for my team and me.
Another important element of my work is having a powerful method, one that I can rely on. Craft.CASE leads analysts through all the steps of process construction according to the C.C method. This makes my work much easier.
In my opinion, the intuitive environment, easy-to-understand notation and powerful methods make Craft.CASE a unique tool for any Analyst.
Vayle Matayoshi, business process analyst
There are some lovely aspects of business process analysis. It is exciting when I can make people understand each other. IT people and business people are used to see the same thing from different perspectives; they speak different languages and have acquired different ways of thinking. But if you want your enterprise to work properly, these different worlds must collaborate effectively.
In Craft.CASE you can practice a very useful approach to a process model. I call it “Role playing”, since it is based on identifying yourself within an alternate concrete role of the project (usually the one you need to understand) and looking at the whole process from that perspective. Or you can use simulation and see the process from the top. I have discovered the real added value of simulation being the possibility of saying “Stop!” at any moment of the process because it gives you a view of what single roles have already done, what they are doing now, what they are waiting for, and how they are cooperating.
After combining both approaches in a proposal discussion, you can ask: “Well, IT do you now understand what kinds of reports are needed?”, “… and Business, do you understand what your role (and inevitable activities) in security policy is?” Usually the result is surprising, as people understand each other, and they also understand the process.
Susana Caissie, consultant